Refund and Cancellation Policy
Effective Date: January 2026
Gold Star Call Desk is owned and operated by Gold Star Services LLC.
Gold Star Call Desk provides AI-powered call desk, lead follow-up, appointment booking, automation, and related business support services for local businesses.
Setup Fees
Setup fees may be charged for account configuration, automation setup, AI assistant setup, website or landing page setup, calendar setup, phone number setup, onboarding, and related implementation work.
Setup fees are generally non-refundable once setup work has begun.
Monthly Service Fees
Monthly service fees are billed according to the plan or agreement selected by the customer.
Monthly fees cover access to services, software configuration, support, monitoring, automation tools, and related service features.
Cancellation
Customers may request cancellation by contacting us at:
Cancellation requests should be submitted before the next billing date to avoid future charges.
Canceling service may result in loss of access to active automations, AI tools, phone numbers, forms, funnels, calendars, websites, customer communication tools, and related account features.
Refund Requests
Refund requests are reviewed on a case-by-case basis.
Because Gold Star Call Desk provides setup, configuration, software access, automation, and service-based work, refunds are not guaranteed after work has begun or after a billing period has started.
Billing Questions
For billing questions, cancellation requests, or refund questions, contact:
Gold Star Call Desk
Owned and operated by Gold Star Services LLC
Email: [email protected]
Phone: 847-957-9855